Billing FAQ

Last updated: Jan 20, 2021

Does Fintwit have a free trial?

Yes. We offer a 7 days free trial.

What payment methods are accepted?

Fintwit accepts all major credit cards.

Do you have monthly and yearly billing options?

Yes! We offer both monthly and yearly billing options. The yearly billing option is always cheaper. For example, the Standard Plan is $9.99 per user per month when you choose the monthly option, but $99 per user per year if you choose to pay yearly.

What happens when I upgrade plans?

Your account will be charged or credited based on the percentage of the billing cycle left at the time the plan was changed.

What happens if I cancel my paid plan?

When you cancel your plan, you will remain on the plan until the end of your billing cycle, at which time the plan will be canceled.

What happens if my payment fails? Like if my credit card expires?

Please make sure your credit card information is up-to-date (e.g. expiration date and CVV code) and that you're entering your credit card number without dashes or spaces. Your account email will be notified after each failed payment.

If you’re still having issues, please contact support@fintwit.ai

Can I change my payment method?

You can change your payment method at any time in your Account page.

Can I pay for my invoice with more than one credit card?

Our payment system is set up to upload only one credit card at a time. You do have the option to change your credit card information at any time.

Do you offer refunds?

Sorry, we don't offer refunds, unless we are not able to provide the service.

How is my payment being processed?

We use Stripe to process your payment. Stripe is a popular payment processing service used by many renowned internet businesses such as Lyft, Pinterest etc.